Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and GoodGuy Nigeria ("GoodGuy," "we," "our," or "us"). These Terms govern your access to and use of our website, mobile applications, and all associated services (collectively, the "Services").

By creating an account, making a purchase, or otherwise using our Services, you agree to these Terms. We reserve the right to modify these Terms at any time. Your continued use of the Services following any changes constitutes acceptance of those changes.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Services under applicable laws
• Provide accurate and complete information during registration

If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. User Accounts

3.1 Account Creation

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password confidential and secure
• Notify us immediately of any unauthorized access

3.2 Account Responsibilities

You are responsible for all activities that occur under your account. GoodGuy is not liable for any loss or damage arising from unauthorized account access due to your failure to maintain account security.

3.3 Account Suspension

We reserve the right to suspend or terminate accounts that:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Harass other users or staff
• Abuse return or refund policies

4. Products & Pricing

4.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Colors may vary due to monitor settings
• Product specifications may change without notice
• Errors in descriptions may occur and will be corrected when discovered

4.2 Pricing

All prices are displayed in Nigerian Naira (₦) and are subject to change without notice. Prices include applicable taxes unless otherwise stated. We reserve the right to:

• Correct pricing errors
• Cancel orders with incorrect pricing
• Limit quantities per customer
• Refuse service to anyone

4.3 Third-Party Sellers

GoodGuy is a marketplace that hosts third-party vendors. While we vet sellers, we do not guarantee the quality of third-party products. Sellers are responsible for their products, warranties, and customer service.

5. Orders & Payment

5.1 Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order. An order is only accepted when we send an order confirmation email.

5.2 Payment Methods

We accept the following payment methods:

• Debit/Credit Cards (Visa, Mastercard, Verve)
• Bank Transfers
• Mobile Money
• Cash on Delivery (select locations)
• Third-party payment processors (Flutterwave, Paystack)

5.3 Payment Security

All payment transactions are processed through secure, encrypted channels. We do not store complete credit card information on our servers.

5.4 Order Cancellation

Orders may be cancelled before dispatch. Once an order is out for delivery, cancellation is not possible. See our Return Policy for post-delivery options.

6. Shipping & Delivery

Shipping terms and delivery timelines vary based on:

• Product availability
• Delivery location
• Selected shipping method
• External factors (weather, holidays, etc.)

Estimated delivery times are not guaranteed. Risk of loss passes to you upon delivery to the specified address. Please see our Shipping Information page for detailed policies.

7. Prohibited Activities

You agree NOT to:

• Use the Services for any illegal purpose
• Violate any applicable laws or regulations
• Infringe intellectual property rights
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Scrape, crawl, or collect data without permission
• Create fake accounts or impersonate others
• Post false, misleading, or defamatory content
• Engage in fraudulent transactions
• Harass, threaten, or abuse other users or staff
• Circumvent security features or access controls

8. Intellectual Property

8.1 Our Content

All content on GoodGuy, including but not limited to logos, graphics, text, images, software, and design, is owned by GoodGuy or our licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. You may not:

• Reproduce, distribute, or publicly display our content
• Modify or create derivative works
• Use our trademarks without written permission
• Remove copyright or proprietary notices

8.3 User Content

By posting reviews, comments, or other content, you grant GoodGuy a non-exclusive, royalty-free, perpetual license to use, display, and distribute such content.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• GoodGuy provides the Services "AS IS" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• We are not liable for indirect, incidental, special, or consequential damages
• Our total liability is limited to the amount you paid for the specific product or service

Some jurisdictions do not allow limitation of liability, so some of the above may not apply to you.

10. Indemnification

You agree to indemnify and hold harmless GoodGuy, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your content or submissions

11. Termination

We may terminate or suspend your access to the Services at any time, without notice, for any reason, including violation of these Terms. Upon termination:

• Your right to use the Services ceases immediately
• You remain liable for any outstanding obligations
• Provisions that by their nature should survive will survive termination

You may terminate your account at any time by contacting customer support or through your account settings.

12. Governing Law & Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms or your use of the Services shall be:

1. First attempted to be resolved through good-faith negotiation
2. If unresolved, submitted to mediation
3. If still unresolved, subject to the exclusive jurisdiction of Nigerian courts

13. Contact Us

If you have questions about these Terms, please contact us: